Free UK postage on orders over 40. Order online or call us on 020 3422 5654
020 3422 5654
020 3422 5654

Customer Service

How to order online, by post, or by telephone

How can I tell if an item is in stock?

My size is out of stock!

Can I order items which are ‘Out of Stock’?

Why didn’t I receive an email confirming my order?

Delivery prices

Do you ship to my country?

How your order is packaged when it arrives

If your order does not arrive

How to return an item

I cannot order or get errors on this website

View a list of previous orders

Pants Points

XXL Sizes

Mailing list

Terms & Conditions

Contact us

 

 How to order

You may order online on this website and make payment by credit or debit card, or Paypal. Card payments are handled securely by SagePay or by Paypal, and we do not store your card details in our own systems for safety reasons. If you have made a previous purchase using our site, you may make further purchases without having to fill in your address again, although you will have to re-enter card details. Simply click on the Account or Login link, enter your email address and the password you used when you made your first purchase, and you can view your old transactions, reprint past invoices, modify your address, and more. If you cannot remember your password, click the 'forgot your password' link at the bottom of the login page to have it sent to you. If your email address has changed, give us a call or email us to set it up for you.

Prices are all in UK currency (£ pounds), and the total cost of your order can be seen in the shopping basket in any non-UK currency, using our currency converter. If you are ordering from overseas, the payment will be converted to your own currency on your credit card statement at your bank's rate, not necessarily at the rate shown by our converter.

When your delivery address is in the UK or the EU, you will not be subject to any customs duty or import charges, because we have already paid these charges for you, and your order will be posted from London. Our store contains a wide selection of products, but if you find we do not stock a style you require, send us an email and we may be able to obtain it for you.

Orders can also be placed over the telephone, or by post. If you prefer to order by post, please call us first to check that your items are in stock, or place your order on this site and when at the checkout, select 'Cheque' or 'Postal Order', so that we can reserve your items for you. Our telephone number is 020 3422 5654. We will send you by email a Paypal invoice, alternatively Cheques and Postal Orders in UK currency can be sent payable to Bodyexposed.

 My size or colour is out of stock

Our store will tell you immediately if an item is in stock, once you have selected your colour and your size.

As our products are obtained from suppliers abroad, it can take a while for new stock to arrive, and if the supplier has none left, we have to wait till they manufacture more. This is the usual reason why some colours or sizes are out of stock. Other styles may have been manufactured as a one-off special run, so when they're gone, they're gone for good. If you've seen an item on another website, we may be able to obtain it for you, so send us an email.

 Confirmation emails

We will send you an email after you have placed an order, which will be your order confirmation. If you do not receive it, or there are errors, or you need to change the order or delivery address, just reply to the email. You will receive another email when your order has been shipped, so that you know when to expect it.

 Non-delivery of an order

We will endeavour to ship your order within 2 days (Mon-Fri, excl. holidays) by First Class post, for mainland UK addresses, or Air Mail if overseas. If you order before 2pm, we may be able to ship your order the same day. Sometimes it can take us 48 hours to get your order ready for despatch, but we will always send you an email to let you know when it is on its way. Call us or email us if you do not receive your order, but remember that Royal Mail is not infallible, so please be patient if your order takes slightly longer than expected. Deliveries to Northern Ireland and Scottish Highlands usually take 3-5 days. For Western Europe please allow 14 days, and up to 4 weeks for the rest of the world. Deliveries outside the EU are sometimes delayed further by customs proceedures. If you were out when delivery was attempted, your parcel may have been taken back to the delivery office for you to collect. Check with the delivery office or your neighbours if it does not arrive.

If you selected 'Special Delivery' or 'Insured Airmail' or 'Courier Delivery', we will immediately replace the goods if they are lost in the post. If the postage was not insured, thirty days must be allowed for delivery before a parcel can be considered lost (or eight weeks for overseas addresses), and extra time should be allowed at busy periods such as Christmas.

 How we package your order

All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address. Your card statement will show the charge from "BodyExposed" or "Body".

 Delivery prices & postal insurance

We deliver to the UK and to most overseas countries, and charge a flat rate postage fee. The fee for any order, regardless of size, is:

England, Scotland, Wales, Northern Ireland: FREE (or £3 for orders under £40)

Southern Ireland and all other European countries: £5

USA and all countries outside Europe: from £19 (or £9 for order value under £30)


Postage and Tracking

Unfortunately, parcels sometimes get lost in the post. The Royal Mail is very reliable but sometimes orders can get lost, and if this happens to your order, it will not be easy to trace it. To avoid the hassles and delays in having to chase up your order if it does not arrive, we strongly recommend tracked postage; your order will be sent by Special Delivery (or a tracked service if overseas) and we will send you a tracking number.

Special Delivery can be requested on an order value over £50, and your order will be sent on the same day, if placed before 2pm. Otherwise they will be despatched on the next working day, and delivery is guaranteed by Royal Mail the following day (except weekends/holidays). You can then track your order at royalmail.com. If you do not receive it and the tracking shows that it has not been signed for, we will immediately re-send it to you. Please note that at certain times, Special Delivery may not be available.

Courier delivery is available (at extra cost) with 3-5 day delivery by MyHermes direct to your door. Please note that a signature may be required on receipt, and that deliveries are not made at weekends.

Overseas orders

We welcome orders from Europe, and all orders are shipped from our London warehouse. Please be aware that as we have no control over the Postal Services overseas, orders are sent entirely at the purchaser's risk. We cannot deliver to an overseas PO Box address.

Please note also that you are fully responsible for any customs duties, taxes and clearance fees that may be charged by the authorities in your country, in particular if you are outside the European Union. Orders shipped outside the EU will have a customs declaration attached to the full value of the order, and may be subject to customs delays.

 Returns & cancellation

You may return any unwanted or faulty item within 14 days of receiving it. We will refund your payment in full once we have received and processed the item, or you may exchange it for an alternative item subject to payment of any price difference and postage. However, we are unable to accept the return of any worn underwear or swimwear items, or used adult toys. An item is classified as worn if it has been worn, tried on and / or washed. If you return an unwanted item which is not in new condition (for example, the label has been removed, or the packaging has been ripped), your refund could be reduced to reflect any diminished value.

Full details of our return procedure: click here

 I'm getting errors, or cannot order

You may have difficulty logging in if your password is not recognised, or if you have multiple accounts in our store using the same email address. In this case, please email us so that we can correct your account.

Errors may also occur whilst shopping if you leave your browser for more than 20 minutes before continuing (session timeout will occur). If you get stuck at the checkout, please check that you have ticked to agree to our terms and conditions.

Our card processor (Sagepay) uses security methods to validate your payment card, including 'Verified By Visa' and 'Mastercard Secure'. These systems may ask you to enter your password; this is not your BodyExposed password, but the one you registered with your card company. They also require the card's expiry date and 3-digit CVV number. If any of this information is not provided to Sagepay, your payment may fail. You may find it easier to make payment via Paypal; you do not need a Paypal account, because they accept all credit cards.

Should you be unable to order or receive an error message, help is always available, so please send us an email.

 Review previous orders

Orders placed previously can be viewed in your Account History. You will need your password to log in; we will email it to you if you cannot remember it. Your Account History also shows your accumulated Reward Points (Pants Points).

 Join our mailing list

We occasionally send email newsletters to customers containing news about new products and special offers. To subscribe or unsubscribe, click here.

 Contact Us

Contact us by phone: 020 3422 5654
or email: sales at bodyexposed.co.uk

Click here to send us a message

 Terms & Conditions

Our full terms and conditions are available here

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