Customer Service

How to order online, by post, or by telephone

Delivery prices

How your order is packaged when it arrives

If your order does not arrive

How to return an item

View a list of your previous orders

Mailing list

I need a catalogue

Terms & Conditions

Contact us

 How to order

BodyExposed keep in our London warehouse products from selected North American manufacturers. When you buy from our store, you will not be subject to any customs duty or import charges, because we have already paid these charges for you, and we will ship products to you within 24 hours of placing an order. Our store contains a wide selection of products from our chosen manufacturers, but if you find we do not stock a style you require, send us an email and we may be able to obtain it for you.

You may order online on this website and make payment by credit or debit card, or Paypal. Card payments are handled securely by SagePay. If you have made a previous purchase using our site, you may make further purchases without having to fill in your details again. Simply click on the Account or Login link, enter your email address and the password you used when you made your first purchase, and presto! ...you can view your old transactions, reprint past invoices, modify your delivery information, and more. If you cannot remember your password, click the 'forgot your password' link at the bottom of the login page to have it sent to you. If your email address has changed, give us a call or email us to set it up for you.

Prices are all in UK currency (£ pounds), and the total cost of your order can be seen in the shopping basket in any non-UK currency, using our currency converter. If you are ordering from overseas, the payment will be converted to your own currency on your credit card statement.

Orders can also be placed over the telephone, or by post. If you prefer to order by post, please call us first to check that your items are in stock, or place your order on this site and when at the checkout, select payment by Cheque or Postal Order, so that we can reserve your items for you. Our telephone number is 0845 874 6226.

 Non-delivery of an order

Your order will normally be sent within 24 hours (Mon-Fri) by first class post, for mainland UK addresses, or Air Mail if overseas. Call us or email us if you do not receive it, but remember that Royal Mail is not infallible, so please be patient if your order takes slightly longer than expected. Deliveries to Northern Ireland and Scottish Highlands usually take 3-5 days. For Europe and the rest of the world please allow 14 days. If you were out when delivery was attempted, your parcel may have been taken back to the sorting office for you to collect. Check with the sorting office or your neighbours.

If postage of your order was insured, we will immediately replace the goods if they are lost in the post. If the postage was not insured, four weeks must be allowed for delivery before a parcel can be considered lost.

 How we package your order

All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address. Your credit card statement will show the charge from "BodyExposed."

 Delivery prices & postal insurance

We deliver to the UK and to most overseas countries, and charge a flat rate postage fee. The fee for any order, regardless of size, is:

England, Scotland, Wales, Northern Ireland: £2

Southern Ireland and all other European countries: £4

USA and all countries outside Europe: £6

Insurance

Parcels sometimes get lost in the post. To avoid the hassles and delays in having to chase up your order if it does not arrive, we strongly recommend insured postage. The Royal Mail is very reliable but sometimes orders can get lost; if this happens to your order, it will not be easy to trace it. Insurance costs a few pounds extra and gives peace of mind.

You may insure your delivery at the price shown below:

UK insured postage : £4.00 extra
European insured postage : £5.50 extra

 Returns & cancellation

You may return any item within 7 days of receiving it. We will refund your payment in full once we have received and processed the item, or you may exchange it for an alternative item subject to payment of any price difference and postage. However, for reasons of hygiene, health and safety, we are unable to accept the return of any worn underwear items or used adult toys. An item is classified as worn if it has been worn, tried on and / or washed.

Full details of our return procedure are here

 Review previous orders

Orders placed previously can be viewed in your Account History. You will need your password to log in; we will email it to you if you cannot log in.

 Join our mailing list

We occasionally send email newsletters to customers containing news about new products and special offers. To subscribe or unsubscribe, click here.

 Printed catalogues

Bodyexposed do not send out printed calalogues. All products are shown on this website and can be ordered online or by telephone or mail. However, you can print a catalogue showing most of our products on your own computer, by selecting one of the following links. This will download the catalogue and open Adobe Reader (get it here if you don't have it on your computer)

Underwear, leather & adult catalogue

Xdress panties, skirts & lingerie catalogue

 Contact Us

Contact us by phone: 0845 874 6226
or fax: 0845 874 6225
or email: sales @ bodyexposed dot co dot uk

Click here to send us a message

 Terms & Conditions

Our full terms and conditions are available here

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