Customer Service

How to order online, by post, or by telephone

My size is out of stock!

Delivery prices

How your order is packaged when it arrives

If your order does not arrive

How to return an item

I cannot order or get errors on this website

View a list of previous orders

How to order

You may order online on this website and make payment by credit or debit card, or Paypal. Card payments are handled securely by SagePay or by Paypal, and we do not store your card details in our own systems for safety reasons. If you have made a previous purchase using our site, you may make further purchases without having to fill in your address again. Simply click on the Account or Login link, enter your email address and the password you used when you made your first purchase, and presto! ...you can view your old transactions, reprint past invoices, modify your delivery information, and more. If you cannot remember your password, click the 'forgot your password' link at the bottom of the login page to have it sent to you. If your email address has changed, give us a call or email us to set it up for you.

Prices are all in UK currency (£ pounds), and the total cost of your order can be seen in the shopping basket in any non-UK currency, using our currency converter. If you are ordering from overseas, the payment will be converted to your own currency on your credit card statement at your bank's rate.

When your delivery address is in the UK or the EU, you will not be subject to any customs duty or import charges, because we have already paid these charges for you, and your order will be posted from London. Our store contains a wide selection of products, but if you find we do not stock a style you require, send us an email and we may be able to obtain it for you.

Orders can also be placed over the telephone, or by post. If you prefer to order by post, please call us first to check that your items are in stock, or place your order on this site and when at the checkout, select payment by Cheque or Postal Order, so that we can reserve your items for you. Our telephone number is 0845 874 6226.

My size or colour is out of stock

If your size or colour is out of stock, select it and click on the Notify Me button, then we will email you when it is back in. We won't save your email address or pester you with any other emails.

As our products are obtained from suppliers abroad, it can take a while for new stock to arrive, and if the supplier has none left, we have to wait till they manufacture more. This is the usual reason why some colours or sizes are out of stock.

Non-delivery of an order

We will endeavour to ship your order within 24 hours (Mon-Fri, excl. holidays) by first class post, for mainland UK addresses, or Air Mail if overseas. Call us or email us if you do not receive it, but remember that Royal Mail is not infallible, so please be patient if your order takes slightly longer than expected. Deliveries to Northern Ireland and Scottish Highlands usually take 3-5 days. For Europe and the rest of the world please allow 14 days. If you were out when delivery was attempted, your parcel may have been taken back to the delivery office for you to collect. Check with the delivery office or your neighbours.

If postage of your order was insured, we will immediately replace the goods if they are lost in the post. If the postage was not insured, four weeks must be allowed for delivery before a parcel can be considered lost (or eight weeks for overseas addresses).

How we package your order

All orders are sent in discreet plain mailing envelopes or boxes with your name and address on a label affixed to the front. Our company name and and logo DO NOT appear on the outside of the package, only our return address. Your card statement will show the charge from "BodyExposed" or "Body".

Delivery prices & postal insurance

We deliver to the UK and to most overseas countries, and charge a flat rate postage fee. The fee for any order, regardless of size, is:

England, Scotland, Wales, Northern Ireland: £2

Southern Ireland and all other European countries: £4

USA and all countries outside Europe: £6

Insurance

Parcels sometimes get lost in the post. To avoid the hassles and delays in having to chase up your order if it does not arrive, we strongly recommend insured postage. The Royal Mail is very reliable but sometimes orders can get lost; if this happens to your order, it will not be easy to trace it. Insurance costs a few pounds extra and gives peace of mind. Special Delivery and courier delivery are also available (at extra cost).

You may insure your delivery at the price shown below:

UK insured postage : £4.00 extra
European insured postage : £5.50 extra

Overseas orders

We welcome orders from outside the UK, and all orders are shipped from our London warehouse. Please be aware that as we have no control over the Postal Services overseas, and orders are sent entirely at the purchaser's risk. Please note also that you are fully responsible for any customs duties, taxes and clearance fees that may be charged by the authorities in your country, in particular if you are outside the European Union.

Returns & cancellation

You may return any item within 7 days of receiving it. We will refund your payment in full once we have received and processed the item, or you may exchange it for an alternative item subject to payment of any price difference and postage. However, for reasons of hygiene, health and safety, we are unable to accept the return of any worn underwear or swimwear items or used adult toys. An item is classified as worn if it has been worn, tried on and / or washed.

Full details of our return procedure are here

I'm getting errors, or cannot order

Our bank (Sagepay) uses security methods to validate your payment card, including 'Verified By Visa' and 'Mastercard Secure'. These systems may ask you to enter your password; this is not your BodyExposed password, but the one you registered with your card company. They also require the card's expiry date and 3-digit CVV number. If any of this information is not provided to Sagepay, your payment may fail. You may find it easier to make payment via Paypal; you do not need a Paypal account, because they accept all credit cards.

You may have difficulty logging in if your password is not recognised, or if you have multiple accounts in our store using the same email address. In this case, please email us so that we can correct your account.

Errors may also occur whilst shopping if you leave your browser for more than 20 minutes before continuing (session timeout will occur) or if you do not agree to our terms at the checkout.

Should you be unable to order or receive an error message, help is always available, so please send us an email.

Review previous orders

Orders placed previously can be viewed in your Account History. You will need your password to log in; we will email it to you if you cannot remember it. Your Account History also shows your accumulated Reward Points (Pants Points).

XXL and larger sizes

All XXL and greater sizes have an added 10% surcharge added to them. The price you see in your shopping cart will be 10% higher than the price you see in the menus and while looking at products. If a product is not available in your size, click the 'Notify Me' button and we'll email you when it is in stock.

Join our mailing list

We occasionally send email newsletters to customers containing news about new products and special offers. To subscribe or unsubscribe, click here.

Click here to send us a message

Terms & Conditions

Our full terms and conditions are available here

Return to Home Page

Help Centre